2-day instructor-led training course
Exam voucher included
After-course coaching available
ITIL® Transformation (Version 5) Certification Training
Course 1384
- Duration: 2 days
- Language: English
- Level: Intermediate
The ITIL® Transformation (Version 5) course provides learners with the guidance needed to plan, govern, and execute organizational transformation using ITIL principles. Participants learn how to apply the ITIL Transformation Model, select appropriate transformation patterns, and measure, learn from, and adapt transformation efforts in complex and uncertain environments.
ITIL Transformation Certification Training Delivery Methods
In-Person
Online
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ITIL Transformation Certification Training Information
This ITIL Transformation (Version 5) Training course includes:
- Accredited course content and curriculum
- ITIL Transformation (Version 5) Exam
- 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)
In this ITIL Transformation (Version 5) course, you will learn the following:
- Core ITIL concepts as they apply to transformation
- The ITIL Transformation Model and its four layers
- Common initiation, governance, and execution patterns
- How context (ordered, complex, chaotic) shapes transformation decisions
- Measurement, learning, and adaptation in transformation
- How ITIL integrates transformation with AI, DevOps, and project management
- How to prepare for and pass the ITIL® Transformation certification exam
ITIL Transformation (Version 5) Training Prerequisites
Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
ITIL Transformation (Version 5) Certification Information
To earn the ITIL® Transformation (Version 5) certification, you must:
- Sit for the ITIL Transformation (Version 5) exam via PeopleCert’s online proctoring service
ITIL Transformation Certification Training Outline
Module 1: ITIL Foundations and Transformation Concepts
- ITIL guiding principles and the ITIL Value System
- Digital products, services, and lifecycle context
- Defining transformation in ITIL
- Characteristics of effective transformation
Module 2: The ITIL Transformation Model
- Context and complexity in transformation
- Four layers: governance, positioning, execution, learning
- Twelve stages and twenty‑four steps
- Applying the model in practice
Module 3: Initiation Patterns
- Common drivers of transformation
- Initiation pattern types and characteristics
- Scope, sponsorship, and timing considerations
Module 4: Governance Patterns
- Business‑as‑usual vs. transformation governance
- Selecting and adapting governance approaches
- Balancing control, autonomy, and learning
Module 5: Execution Patterns
- Implement, discover, and contain patterns
- Matching execution patterns to context
- Applying patterns to transformation scenarios
Module 6: Measurement, Learning, and Synthesis
- Measuring progress and outcomes
- Tools and techniques (VSM, OKRs, maturity models)
- Capturing lessons and adapting transformation
Module 7: ITIL, AI, and Other Frameworks
- AI‑enabled transformation and governance
- ITIL with DevOps and PRINCE2
- Integrating transformation across frameworks
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ITIL Transformation Certification Training FAQs
ITIL 5 is the modern evolution of the ITIL framework, designed for today’s digital and AI‑enabled organizations. It provides integrated guidance for managing digital products and Products across their entire lifecycle, with a strong emphasis on user experience, agility, and value co‑creation.
ITIL helps organizations manage and improve how digital products and Products are created, delivered, supported, and enhanced. By applying ITIL practices, teams can work more effectively, align strategy with operations, strengthen digital experiences, and continually improve outcomes.
This course is intended for professionals responsible for leading, governing, or executing transformation initiatives across IT, digital, and enterprise domains.
I year of PeopleCert Plus Membership is included with this course. Membership includes:
- Mock exam to help you prepare
- Free exam retake just in case
- Full access to all PeopleCert’s library of resources & tools
- Exclusive Plus-only benefits