This case study looks at how an organization approached the challenge of rolling out ITIL practices across a global IT service management environment.
The case study describes the kind of challenges IT service management leaders, process owners, and training coordinators commonly face when standardizing service management practices across multiple regions and teams, including differing levels of process maturity and the need for a shared framework that everyone can work from.
Learning Tree used targeted ITIL training as part of the broader implementation effort, helping staff build a common understanding of service management concepts and terminology before process changes were introduced.